How to Register Electricity Complaints Online for FESCO, LESCO, MEPCO, GEPCO, IESCO, PESCO, SEPCO & HESCO
Managing electricity issues can be stressful, especially when faults occur suddenly or bills show unexplained charges. In Pakistan, millions of households depend on WAPDA and its distribution companies, and timely complaint resolution has become essential. Thankfully, WAPDA’s online complaint system has transformed how customers report faults, track complaint status, and request support.
This guide provides a complete, deeply detailed, 2025-updated overview of how to:
- Register a WAPDA complaint online
- Check complaint status
- Use the new WAPDA WhatsApp complaint system
- Contact your regional electricity company
- Submit billing complaints, meter issues, overcharging, and load shedding reports
- Use helpline, SMS, apps, and web portals
This is the most complete and updated article for users searching for WAPDA Online Complaint, FESCO complaint online, LESCO complaint online, or electricity fault reporting in Pakistan.
What Is WAPDA Complaint Online?
“Wapda Complaint Online” refers to Pakistan’s digital system that allows electricity consumers to file complaints without visiting any office. Instead of standing in lines or waiting for hours, customers can now report problems using:
- Online web portals
- Mobile apps
- WhatsApp numbers
- Toll-free helplines
- Email and SMS services
Every WAPDA distribution company, such as FESCO, LESCO, GEPCO, MEPCO, PESCO, IESCO, SEPCO, and HESCO, offers its own online complaint management system.
The goal is fast resolution, accuracy, and customer convenience.
Why Online WAPDA Complaints Matter (2025)
In 2025, Pakistan’s power sector has moved towards modernization. Online complaints help:
1. Faster Issue Resolution
Complaint is immediately forwarded to the nearest grid station or subdivision.
2. No Office Visits
No need to wait in government offices; everything is handled digitally.
3. Complaint Tracking
You receive a unique complaint ID to monitor status in real time.
4. Availability 24/7
You can submit complaints anytime — even at night or on holidays.
5. Reduced Human Error
Digital processing minimizes delays and manual mistakes.
Types of WAPDA Complaints You Can File Online
Here are the most common categories accepted through online systems:
Fault in Electricity Supply
Load Shedding Issues
Voltage Fluctuation
Transformer Fault
Meter Burnt / Stopped / Defective
Overbilling or Irregular Billing
Wrong Meter Reading
New Connection Issues
Demand Notice Problems
Electricity Theft Reporting
New Transformer Requests
Connection Shifting
Whether you belong to FESCO, LESCO, MEPCO, SEPCO, or any other company, the process is almost the same.
How to Register a WAPDA Complaint Online (Step-by-Step Guide)
Below are the most common online complaint methods used across Pakistan.
Method 1: WAPDA Complaint Through Official Helpline 118
The quickest method for emergencies.
Steps:
- Dial 118 from any mobile network
- Select your complaint category
- Provide consumer number and location
- Get your complaint ID via SMS
This service works for ALL distribution companies in Pakistan.
Method 2: WAPDA Complaint Through WhatsApp (2025 Updated Numbers)
The WhatsApp complaint system is the most popular because it is fast and easy.
Each WAPDA company has an official WhatsApp number.
Examples:
| Electricity Company | WhatsApp Number |
|---|---|
| FESCO | 0345-5539123 |
| LESCO | 0345-6150000 |
| MEPCO | 0306-9220325 |
| GEPCO | 0321-9999911 |
| IESCO | 0335-3333338 |
| PESCO | 0343-9910909 |
| HESCO | 0318-1117911 |
| SEPCO | 0348-0000111 |
(Note: These are official public WhatsApp helplines accessible for customer service.)
How to file a WhatsApp complaint:
- Save your company’s WhatsApp number
- Send a message with:
- Your name
- Consumer number
- Exact address
- Nature of complaint
- Attach photos of meter, bill, or fault (optional)
- Receive complaint ticket instantly
Method 3: WAPDA Complaint Online Through Website Portal
Almost all electricity companies provide an online complaint portal.
General Steps:
- Visit your electricity provider’s complaint page
- Enter your consumer ID or reference number
- Select complaint category
- Provide a detailed description
- Upload supporting images
- Submit request
- Receive complaint number on screen and via SMS
WAPDA Company-Wise Online Complaint Links (2025 Updated)
FESCO – Faisalabad Electric Supply Company
Customers in Faisalabad, Jhang, Sargodha, and neighboring cities use:
- Online Complaint Portal
- WhatsApp Complaint System
- 118 Helpline
- Wapda Complaint Online
LESCO – Lahore Electric Supply Company
Serves Lahore, Sheikhupura, Okara, and Kasur.
LESCO’s online system is one of the fastest.
MEPCO – Multan Electric Power Company
Covers Multan, DG Khan, Bahawalpur, and 13 districts.
GEPCO – Gujranwala Electric Power Company
Serves Gujranwala, Sialkot, Narowal, and Gujrat.
PESCO – Peshawar Electric Supply Company
Handles complaints for Peshawar, Charsadda, Nowshera, Kohat, and tribal areas.
IESCO – Islamabad Electric Supply Company
Offers digital complaint solutions for Islamabad, Rawalpindi, Attock, Chakwal, and Jhelum.
HESCO / SEPCO
Handles complaints in Sindh including Hyderabad, Sukkur, Larkana, and surrounding regions.
Method 4: WAPDA Complaint via Mobile App
For users with smartphones, mobile apps are the easiest.
Most Popular Apps:
- WAPDA Online Complaint App
- LESCO Lite App
- FESCO App
- MEPCO Customer App
- IESCO Light App
- PESCO Online App
Common features include:
- Complaint registration
- Online bill checking
- Load shedding schedule
- New connection request
- Billing history
Method 5: Billing Complaints (Overbilling / Estimated Billing)
One of the biggest issues is overbilling, especially estimated bills.
You can file a complaint for:
✔ High bill
✔ Wrong meter reading
✔ Meter reading not performed
✔ Tax errors
✔ Incorrect peak hour charges
✔ Incorrect units
Required Details:
- Consumer number
- Bill image
- Previous month readings
- CNIC (optional)
Method 6: Meter-Related Complaint
These complaints include:
- Meter burnt
- Meter not working
- Meter stuck
- Meter running fast
- Digital meter error
- Replacement request
The company usually sends a team in 24–72 hours, depending on workload.
How to Track Your WAPDA Complaint Online
After filing your complaint, you will receive a Complaint ID.
You can track it through:
- SMS confirmation
- Company website tracking system
- WhatsApp chat history
- Mobile app dashboard
- Customer helpline
Tracking ensures transparency and helps customers avoid repeated visits.
WAPDA Helpline Numbers for All Companies (2025 Updated)
| Company | Helpline |
|---|---|
| FESCO | 118 / 041-9220222 |
| LESCO | 118 / 051-111000118 |
| MEPCO | 118 / 061-9220198 |
| GEPCO | 118 / 055-9200504 |
| IESCO | 118 / 051-9252937 |
| PESCO | 111-000-118 |
| SEPCO | 118 / 071-9310795 |
| HESCO | 118 / 022-9260161 |
Tips to Get Your WAPDA Complaint Resolved Faster
✔ Always attach photos or videos of the issue
✔ Share accurate meter number & address
✔ Be clear about the complaint type
✔ Keep your complaint ID saved
✔ For emergencies, call 118 instead of online form
✔ For billing problems, submit complaint within 7 days of bill receiving
Common WAPDA Issues and Their Solutions (Expert Guidance)
1. Voltage Fluctuation
Likely due to overloaded transformer or loose connection. Report immediately.
2. Wrong / High Bill
Take a photo of your meter reading and attach it to your online complaint.
3. Transformer Fault
This requires the nearest subdivision team to repair.
Expect response time between 2–12 hours depending on the city.
4. Frequent Tripping
Usually caused by faulty wires or overloaded feeders.
5. No Supply During Load Shedding-Free Hours
This must be reported via WhatsApp or the helpline.
Conclusion: WAPDA Complaint Online Makes Life Easier
Electricity issues can occur at any time, but Pakistan’s improved online complaint system makes the entire process easier, faster, and more transparent. Whether you belong to FESCO, LESCO, MEPCO, GEPCO, IESCO, PESCO, SEPCO, or HESCO, the online system ensures:
- Quick response
- Accurate processing
- Easy tracking
- Zero office visits
From billing errors to meter faults and transformer issues, WAPDA’s digital services are now more efficient and customer-focused than ever before.