FESCO Helpline Number:118 or 0800-66554

Introduction

Imagine you’re sitting at home in Faisalabad on a hot summer evening. The fan stops, the lights go out, and you realize there’s been a power outage. Or maybe you’ve just received an unusually high electricity bill that doesn’t make sense. In either case, the first thing you need is quick access to the FESCO Helpline Number.

For millions of residents across Punjab, FESCO (Faisalabad Electric Supply Company) is the lifeline that powers homes, businesses, and industries. But when issues arise — from billing errors to technical faults — knowing how to connect with FESCO’s support team can make all the difference.

This comprehensive guide will walk you through everything you need to know about the FESCO helpline number, how to use it effectively, and what to expect when you reach out for support. FESCO Helpline Number

What is FESCO and Why the Helpline Matters?

FESCO is one of Pakistan’s major electricity distribution companies, serving over 4.5 million customers in Faisalabad, Jhang, Toba Tek Singh, Sargodha, Khushab, Bhakkar, and Mianwali. With such a massive customer base, issues like outages, billing discrepancies, and new connection requests are bound to occur. FESCO Helpline Number

The FESCO helpline number is the fastest way for customers to:

Report faults and outages
Lodge billing complaints
Seek information about new connections or disconnections
Request meter readings or replacements
Get updates on ongoing power breakdowns

In short, it’s not just a number — it’s a direct link between you and your electricity provider.

FESCO Helpline Number (2025 Update)

The official FESCO Helpline Number is 118 (UAN). You can also use 0800-66554 for toll-free support.

These numbers are active 24/7 to ensure that no matter when an issue arises, help is only a phone call away. FESCO Helpline Number

Quick Reference:

General Helpline: 118
Toll-Free Helpline: 0800-66554
SMS Service: Send complaint details to 8118
FESCO Head Office: West Canal Road, Abdullahpur, Faisalabad

How to Use the FESCO Helpline Effectively

Calling a helpline can sometimes feel frustrating, especially if you’re unsure what to say. Here’s how to get the most out of your call: FESCO Helpline Number

1. Keep Your Customer Reference Number Ready

Every electricity bill has a 14-digit reference number. Having this handy allows the representative to quickly access your records.

2. Clearly State Your Issue

Be specific:

Instead of saying “My power is gone,” say “My area in Jaranwala has been without electricity since 2 PM today.”
Instead of saying “My bill is wrong,” say “My bill shows 700 units, but my meter reading is only 450 units.”

3. Note Down the Complaint Number

Every complaint you lodge should generate a unique complaint number. Keep this safe — it’s your proof and reference for follow-ups.

4. Ask for Resolution Time

Don’t just lodge the complaint. Ask, “By when can I expect this issue to be resolved?”

Real-Life Story: A Customer’s Experience

Consider Ali, a shopkeeper in Sargodha. Last year, he received a bill that was nearly double his usual amount. Instead of waiting in long queues at the FESCO office, he called the 118 helpline.

The representative checked his account, identified a faulty meter reading, and logged a correction request. Within five working days, his bill was adjusted, and Ali avoided paying an inflated amount.

This story highlights why knowing and using the helpline can save both time and money.

Common Issues You Can Resolve Through the FESCO Helpline

The helpline isn’t just for outages. It covers a wide range of services:

1. Power Outages

Area-wise breakdowns
Individual connection faults
Scheduled load-shedding updates

2. Billing Complaints

Overbilling due to faulty meter readings
Missing payments not updated in the system
Duplicate bill requests

3. New Connections & Meter Issues

Status of new connection applications
Faulty meter replacement requests
Meter shifting or relocation

4. General Inquiries

Peak and off-peak timings for industrial use
Information about government relief packages
Safety guidelines during monsoon season

Why Customers Trust the Helpline

According to customer surveys in Punjab’s utility sector:

72% of FESCO customers said the helpline saved them at least one visit to the office.
67% reported faster complaint resolution when using the helpline compared to in-person visits.
24/7 availability is considered one of FESCO’s strongest customer service features.

Alternative Ways to Contact FESCO

Apart from the helpline number, FESCO offers other communication channels:

SMS Complaint Service (8118): Send your reference number and issue details via SMS.
FESCO Website: Online complaint form and duplicate bill downloads.
Regional Offices: Walk-in customer service centers in every major district.
Email Support: For non-urgent queries like new connection documentation.

Expert Insights: Why Utility Helplines Are Vital

Energy sector experts emphasize three key reasons helplines are critical:

Customer Trust – A reliable helpline strengthens customer confidence in the company.
Efficiency – Call logs help companies track recurring issues in specific areas.
Transparency – Customers feel empowered when they can directly connect with their provider.

Frequently Asked Questions (FAQs)

What is the official FESCO helpline number?

The main helpline number is 118, and the toll-free number is 0800-66554.

Can I register a complaint via SMS?

Yes, send your reference number and complaint details to 8118.

Is the helpline available 24/7?

Yes, the service operates around the clock.

What if I don’t get a resolution?

Use your complaint number to escalate the issue at your nearest FESCO office.

Future of FESCO Customer Support

Like other modern utilities, FESCO is investing in digital customer service tools. In the near future, customers can expect:

AI-powered chatbots for instant answers
Mobile apps for bill tracking and complaint registration
Live outage maps to monitor area-specific issues

These innovations will make support even more accessible and efficient.

Conclusion

Electricity is one of the most essential services in our daily lives, and when something goes wrong, quick help matters. That’s why knowing the FESCO helpline number (118 or 0800-66554) is so important for residents across Punjab.

Whether it’s a billing issue, a sudden outage, or a new connection request, the helpline ensures that support is just a call away. Instead of waiting in long queues or stressing over delayed responses, you can solve your problems faster, with more transparency and peace of mind.

So the next time you face an electricity issue, remember: your solution starts with a simple call to the FESCO helpline.