FESCO Complaint Number – Complete Customer Support Guide (2025)
Introduction
Faisalabad Electric Supply Company (FESCO) serves millions of customers across Faisalabad, Mianwali, Sargodha, Jhang, and surrounding regions. With such a vast network, timely customer support is essential. Whether you are facing billing errors, power outages, meter issues, or online bill problems, FESCO provides multiple channels for complaints and support. fesco complaint number
This article covers the FESCO complaint number, helpline services, and online complaint system in detail. It is designed to help you quickly find the right contact method and resolve issues without delays.
What is FESCO Complaint Number?
The FESCO complaint number is a dedicated helpline where customers can report electricity-related issues. It works 24/7 to ensure smooth communication between consumers and FESCO.
Short Answer: Customers can call FESCO Helpline: 111-000-118 or use their regional complaint offices for issue resolution.
FESCO Helpline Numbers (2025 Updated)
FESCO has both central helplines and regional complaint centers. Here are the main numbers:
- Central Helpline (UAN): 111-000-118
- Toll-Free Number: 0800-66554
- SMS Service: Send meter reading/complaints to 8118
- FESCO Head Office: +92-41-9220184
These numbers are active 24/7, ensuring customers can register their problems anytime.
How to Register a Complaint in FESCO?
Customers can register complaints using three main methods:
1. By Phone Call
- Dial 111-000-118 or 0800-66554
- Provide your reference number, CNIC, and details of the issue
- A complaint ID will be issued for tracking
2. Online Complaint Portal
- Visit the FESCO official website
- Go to Customer Services > Online Complaints
- Enter your details and problem description
- Submit and track your complaint status
3. Regional Complaint Offices
Customers can also visit their nearest FESCO subdivision office for direct complaint registration.
Common Issues You Can Report
FESCO allows complaints for a wide range of issues, including:
- Billing Problems: Wrong charges, late payment issues, or duplicate bill requests
- Electricity Outage: Power breakdowns or scheduled load shedding updates
- Meter Complaints: Faulty, damaged, or slow meter issues
- New Connection Delays: Pending applications for new electricity connections
- Technical Issues: Voltage fluctuations, transformer faults, or line breakdowns
Snippet-friendly Answer: You can report billing, meter, outage, or technical issues to FESCO via complaint number 111-000-118.
FESCO Complaint Tracking System
Once a complaint is registered, customers can track the progress using:
- Complaint ID (provided at the time of registration)
- FESCO Online Portal (status check section)
- SMS updates from FESCO
This ensures transparency and customer satisfaction.
FESCO Email Complaint Service
For written communication, customers can email:
- Email: complaint@fesco.com.pk
This service is best for non-urgent issues, detailed billing corrections, or document-related queries.
FESCO Customer Support Offices
Apart from helpline numbers, FESCO has regional customer service centers across its coverage areas. These offices provide in-person support for complaints, bill payments, and new connection requests.
- Head Office: West Canal Road, Abdullahpur, Faisalabad, Pakistan
- Customer Facilitation Centers: Located in each circle/division office
Why FESCO’s Complaint System Matters
FESCO’s complaint number and helplines play a crucial role in:
- Reducing downtime during power outages
- Ensuring billing accuracy
- Speeding up complaint resolution
- Improving customer trust
This system has made it easier for consumers to raise issues without visiting offices repeatedly.
FAQs – FESCO Complaint Number
1. What is the FESCO complaint number?
The official FESCO complaint number is 111-000-118, available 24/7.
2. Can I register a complaint online?
Yes, you can use the FESCO Online Complaint Portal on the official website.
3. Is there a toll-free number for FESCO?
Yes, the toll-free number is 0800-66554.
4. How do I track my complaint?
Use your complaint ID on the FESCO portal or call the helpline for updates.
5. Can I email my complaint?
Yes, email your issue to complaint@fesco.com.pk.
6. What problems can I report?
You can report billing errors, power outages, meter faults, technical issues, and delays in new connections.
Final Thoughts
The FESCO complaint number and online support system are designed to make customer service faster and more reliable. Whether you prefer calling, using the portal, or emailing, multiple complaint channels ensure that your issue is addressed promptly.
For the best results, always keep your reference number ready when contacting FESCO. This helps speed up complaint registration and resolution.
