FESCO Customer Support & Bill Payment Guide (2025)

Introduction

Electricity is a basic necessity, and timely bill payments are essential for maintaining uninterrupted power supply. In Pakistan, the Faisalabad Electric Supply Company (FESCO) serves millions of customers across Faisalabad and several surrounding districts. For many households and businesses, checking bills online, contacting customer support, and making quick payments are daily concerns. FESCO Customer Support

This guide provides a comprehensive overview of FESCO customer support and bill payment options in 2025. Whether you want to check your bill online, lodge a complaint, or pay digitally, you will find step-by-step instructions here. FESCO Customer Support

Understanding FESCO – A Brief Overview

The Faisalabad Electric Supply Company (FESCO) is one of Pakistan’s leading power distribution companies. It supplies electricity to more than 4.5 million consumers in Faisalabad, Sargodha, Khushab, Mianwali, Jhang, Bhakkar, Toba Tek Singh, and Chiniot.

Key responsibilities of FESCO include:

• Distribution of electricity to consumers.
• Timely generation of bills.
• Customer support services through helplines and regional offices.
• Introducing digital services like online bill checking and e-payments.

Why Customer Support Matters in Electricity Services

Imagine you receive a bill with incorrect meter readings or unexpected extra charges. Without efficient customer support, resolving such issues would be frustrating and time-consuming. FESCO Customer Support

FESCO’s customer support ensures that consumers can:

• Register complaints regarding overbilling, outages, or faulty meters.
• Get duplicate bills if the original is misplaced.
• Access round-the-clock assistance through helplines.
• Use digital channels for faster communication.

FESCO Customer Support Services

1. FESCO Helpline Number

The FESCO helpline is the quickest way to reach customer care. Consumers can call to register complaints or ask for billing information. FESCO Customer Support

• FESCO Helpline: 111-000-118
• Alternate Complaint Number: (041) 9220184

The helpline is available 24/7, ensuring customers always have a way to report problems such as load shedding, technical faults, or billing errors. FESCO Customer Support

2. FESCO Regional Offices

Apart from helplines, FESCO has multiple regional offices where consumers can visit for in-person assistance. These offices handle: FESCO Customer Support

• New electricity connections.
• Meter replacement requests.
• Billing disputes.
• Payment-related queries.

For example, a shopkeeper in Faisalabad who receives an inflated bill can simply visit the nearest FESCO subdivision office with their reference number and lodge a correction request. FESCO Customer Support

3. Online Complaint Registration

To make services more accessible, FESCO has introduced an online complaint management system. Customers can visit the official website and: FESCO Customer Support

• Enter their reference number.
• Submit a complaint about billing, outages, or service issues.
• Track the status of their complaint online.

This saves time and eliminates the need to stand in long queues at service centers.

4. Social Media & Digital Platforms

In today’s digital age, social media has become a strong tool for communication. FESCO maintains official pages where consumers can: FESCO Customer Support

• Get updates about scheduled outages.
• Ask customer service questions.
• Report service disruptions.

Checking Your FESCO Bill Online

One of the most popular services offered by FESCO is online bill checking. This feature is especially useful if you misplace your bill or need a duplicate copy. FESCO Customer Support

Steps to Check Your Bill Online

1. Visit the official FESCO bill website.
2. Enter your 14-digit reference number printed on the bill.
3. Click on “Submit.”
4. Your bill will appear on the screen.
5. Download or print a copy for record-keeping.

For instance, a student living in a hostel can quickly check their monthly electricity bill online without waiting for the printed copy. FESCO Customer Support

FESCO Bill Payment Methods

Paying electricity bills has become more convenient than ever. FESCO offers multiple payment options, both traditional and digital.v FESCO Customer Support

1. Bank Payments

Customers can visit designated bank branches such as HBL, MCB, UBL, Meezan Bank, and Allied Bank to pay their bills over the counter. FESCO Customer Support

2. Post Office Payments

For rural areas, Pakistan Post offices provide bill payment facilities.

3. Online Banking & Mobile Apps

With the rise of digital banking, most consumers now prefer to pay bills online. Popular platforms include: FESCO Customer Support

• JazzCash
• Easypaisa
• Bank mobile apps (HBL, UBL, Meezan, etc.)

These services allow you to pay bills from the comfort of your home, reducing the hassle of waiting in long queues. FESCO Customer Support

4. Automated Teller Machines (ATMs)

Major banks also allow bill payments directly through ATMs. By inserting your debit card, you can choose the “Bill Payment” option and enter your reference number. FESCO Customer Support

5. NADRA E-Sahulat Centers

For areas with limited banking facilities, NADRA e-Sahulat centers provide bill collection services.

Advantages of Online Bill Payment

• Saves time and travel costs.
• Instant confirmation of payment.
• Secure and reliable.
• Available 24/7.

For example, a busy office worker can pay their bill at midnight through mobile banking without worrying about bank timings. FESCO Customer Support

Common FESCO Customer Issues and Solutions

Issue 1: Delayed Bill Delivery

Solution: Use the online duplicate bill service to download and print instantly.

Issue 2: Incorrect Billing

Solution: Call the FESCO helpline or visit a regional office with your last bill and meter reading.

Issue 3: Power Outages

Solution: Report outages via the helpline or online complaint portal for quick resolution.

Issue 4: New Connection Requests

Solution: Apply at the nearest subdivision office with CNIC, property documents, and load requirements.

Expert Insights on Digital Utility Services

According to industry experts, digital customer support and online billing systems reduce operational costs and improve customer satisfaction. A study by the Pakistan Energy Regulatory Authority (NEPRA) highlights that consumers are more likely to pay on time when digital payment options are available.

Future of FESCO Services in 2025 and Beyond

FESCO is continuously upgrading its systems to match international standards. Expected improvements include:

• Smart meters for accurate readings.
• Mobile apps with real-time outage updates.
• AI-powered chatbots for customer support.

These initiatives will help reduce customer complaints and enhance transparency.

Conclusion

Managing electricity bills and resolving issues with customer support should not be stressful. With FESCO’s helpline, online complaint systems, and multiple payment options, consumers now enjoy greater convenience than ever before.

By adopting digital payment methods and online services, FESCO ensures that customers save time and experience fewer service interruptions. Whether you are a household consumer or a business owner, this guide gives you all the tools to handle FESCO billing and support with eas