How to Change Consumer Name on FESCO Bills-2025

To change the consumer name on a FESCO (Faisalabad Electric Supply Company) electricity bill you can either (A) submit a Change-of-Name application in person at your local FESCO sub-division with required documents (CNIC, original bill, affidavit/NOC, proof of ownership/possession), or (B) apply online via the national ENC (Electricity New Connection) portal, upload scanned documents, and track the application. Processing and document requirements follow FESCO’s Customer Bill Correction rules — expect verification visits and a final approval from the sub-division.

Why this guide — and who it’s for

If your electricity bill still shows a previous owner’s name, a spouse’s old name, or a spelling mistake, you’ll want this fixed. I wrote this guide to walk you, step-by-step, through the exact paperwork, online steps, common roadblocks, and real-world tips so your name change is approved quickly — without running in circles. Change Consumer Name

This is practical, Pakistan-specific, and built from FESCO’s customer documents and the ENC portal instructions. Change Consumer Name

Quick steps (one-line)
Who can apply
Two ways to apply: Online (ENC) and In-person (Sub-Division)
Required documents (checklist)
Step-by-step: Online application (ENC)
Step-by-step: In-person application
What FESCO checks (verification)
Typical processing times and tracking your request
Common problems and how to fix them
Real life example (case study)
SEO extras: LSI keywords, meta description, FAQs for featured snippets
Final checklist and contact information

Quick steps (one-line)

Gather CNIC, original bill copy, proof of ownership/possession (sale deed, rent agreement, letter from owner), and a signed affidavit/NOC. Change Consumer Name

Who can apply to change the consumer name?

The current registered consumer (name on bill) or their legal representative.
The new name owner (e.g., purchaser) can also apply but will need proof (sale deed/transfer) and usually an NOC from the current consumer or approval from FESCO.
For conversions (e.g., change after death or transfer to spouse), the applicant must present supporting documents (probate, succession certificate, or family/owner NOC). FESCO’s FAQs and forms list the allowable applicants and supporting documents.

Two accepted methods: Online (ENC) vs In-person at Sub-Division

1) Online — ENC (preferred for convenience)

FESCO participates in the national ENC (Electricity New Connection) system — an online portal where consumers can submit Change-of-Name, Change-of-Tariff, and other correction requests. You fill the web form, upload scanned documents (CNIC, bill copy, affidavit/NOC), and get a tracking ID. You can check the application status online. Change Consumer Name

Pros: No travel, uploads save time, trackable.
Cons: Scanning clear documents, uploading files, and sometimes a verification visit is still required.

2) In-person — FESCO Sub-Division / SDO office

Visit the concerned sub-division (local office) and submit the prescribed Change-of-Name application form with physical documents. The sub-division processes the request, does local verification, and forwards it for approval. Change Consumer Name

Pros: Helpful if you’re not comfortable with online forms or need to show original documents.
Cons: Potential wait time, multiple visits if documents aren’t complete.

Required documents — printable checklist

FESCO’s templates & forms page lists specimen affidavits and the customer bill correction manual. Commonly required documents include: Change Consumer Name

Filled Change of Name application form (available at sub-division or ENC).
Copy of CNIC (applicant) — attested photocopy may be required.
Original bill copy (latest or the bill with wrong name).
Proof of ownership/possession:
- Sale deed / registration document (for purchased property), or
- Rent agreement + landlord NOC (for tenants), or
- Utility/commercial documents linking the applicant to the premises.
Affidavit / NOC:
- If transferring from one person to another (sale/gift), an NOC or transfer deed and a specimen affidavit is often required (FESCO provides templates).
Passport-size photograph (sometimes requested).
Death certificate / succession documents (if name change follows someone’s death).
Any court order (if the change follows a legal decision). Change Consumer Name

Tip: Photocopies should be clear; some sub-divisions ask for attestation.

How to change name on FESCO bill online (ENC portal)

Note: URLs and form fields can change; the ENC landing for FESCO is the authoritative entry point.

Open the ENC portal: https://fesco.enc.com.pk/ (or the ENC landing page and select FESCO).
Register/log in (if required). Some ENC workflows allow guest submissions but a CNIC and mobile number are mandatory. Change Consumer Name
From the options, choose “Change of name / tariff / load” or the specific Change of Name option.
Enter the 14-digit reference number or the 10-digit consumer ID found on the bill. (If you don’t have it, visit FESCO’s bill lookup pages.)
Fill applicant details: CNIC, mobile number, old name on bill, new name, father/husband name, address, and reason for the change. Change Consumer Name
Upload scanned documents: CNIC, bill copy, proof of ownership/possession, and affidavit/NOC. Make sure files are readable (PDF or clear JPG).
Submit and note the tracking ID. Use the ENC tracking page to check status using CNIC or tracking number.
Wait for verification. FESCO may schedule a field/technical verification or demand additional documents. Respond quickly to avoid delays. Change Consumer Name

Step-by-step: How to change name in-person at FESCO Sub-Division

Download or collect the Change of Name application form from the FESCO sub-division (or print from FESCO templates/forms page). Change Consumer Name
Fill the form legibly and attach the document checklist (CNIC copy, bill copy, proof of ownership/possession, affidavit/NOC). Change Consumer Name
Submit to the Sub-Division office / SDO office during working hours; get a stamped receipt or token with reference number. Change Consumer Name
FESCO will perform a local verification — meter reading check, address visit, or confirm documents with the owner. Change Consumer Name
After approval, FESCO will update the consumer record and future bills will show the corrected name. Keep the receipt and tracking number until the update appears on your next bill. Change Consumer Name

What FESCO checks during verification

CNIC match: whether the CNIC supplied belongs to the applicant and matches other documents.
Address & meter: field staff may visit to confirm meter location and occupancy.
Ownership/possession evidence: sale deed, rent agreement, or owner’s NOC.
No pending disputes: unpaid bills, meter tampering or legal disputes may complicate or block the transfer until cleared.

Typical processing time & how to track

Online submissions: You receive a tracking ID and can monitor progress on the ENC tracking page. Normal processing can range from 7–30 working days, depending on verification needs and workload. Use ENC’s tracking tool (enter CNIC or tracking ID).
In-person: Timelines are similar — the sub-division will provide a receipt; follow up in person if it exceeds 30 days. Change Consumer Name

If delays extend beyond normal windows, contact FESCO helpline numbers or use online complaint mechanisms (Mohtasib/Ombudsman) if necessary.

Common problems and how to fix them

Problem: Application rejected due to “missing proof of ownership.”
Fix: Provide a clear sale deed, registry, or an owner’s signed NOC plus CNIC. Tenant cases usually need a rent agreement + owner NOC. Change Consumer Name

Problem: Field verification failing because meter location doesn’t match deed.
Fix: Supply additional proof of possession — electricity receipts, municipal tax receipts, or an affidavit plus neighbor verification.

Problem: Old unpaid bills under the same connection block the transfer.
Fix: Clear outstanding dues or negotiate a settlement; sometimes FESCO requires payment of pending dues before transfer. Always obtain a stamped receipt after payment.

Problem: You applied online but received no updates.
Fix: Use ENC tracking ID and call FESCO helpline. If unresolved, submit a written complaint at sub-division or escalate to FESCO customer services.

Real life example — what typically happens

Ali bought a small shop in Faisalabad. The electricity meter was under the previous owner’s name. Ali applied online via ENC, uploaded his CNIC, the sale deed, and the last electricity bill. Two days later, the sub-division scheduled a field verification. The verifier found the meter and confirmed occupancy. After the verification and a small administrative check, the name was changed within 12 days. Ali received a confirmation via SMS and the next bill had his name. The keys: complete documents, quick response to verifier, and tracking the application. (Realistic composite based on FESCO procedures.)

Expert tips (to speed up approval)

Scan documents clearly (300 dpi is ideal). Blurry files delay approvals.
Keep original documents ready — FESCO may request to see originals during verification.
Add a brief cover letter explaining the reason for name change (sale, inheritance, correction). A clear explanation reduces follow-ups.
If the meter is in a commercial property, attach a business registration or trade license if applicable.
If you face unexplained delays, note the tracking number and call the helpline with specifics — always keep a written record of communications.

SEO extras: LSI keywords & metadata (for web publishing)

Meta description (155–160 chars):
Step-by-step guide to change consumer name on FESCO bill (online & in-person). Documents checklist, ENC portal steps, tracking tips & common fixes.

LSI / related keywords to include naturally in the article:

FESCO bill name change online
Change consumer name FESCO ENC
How to change name on electricity bill Pakistan
FESCO customer bill correction
FESCO change of name form
FESCO sub division name correction
Electricity bill name correction Faisalabad

Recommended SEO structure: Start with short featured snippet (how-to bullets), use H2/H3 subheads, include checklist tables, and end with FAQs (rich snippet friendly).

FAQs (optimize for featured snippets)

Q: Can I change the name on a FESCO bill online?
A: Yes. Use the ENC (Electricity New Connection) portal — select FESCO, choose “Change of Name,” fill details, upload CNIC and supporting documents, then track via the ENC tracking page.

Q: What documents are mandatory?
A: CNIC copy, latest bill copy, proof of ownership/possession (sale deed or rent agreement + owner NOC), and an affidavit/NOC (FESCO provides specimen). Some cases require death certificate, court order, or succession documents.

Q: How long does it take to reflect on the bill?
A: Typically 7–30 working days depending on verification; use ENC tracking or the sub-division receipt to follow up.

Q: What if FESCO asks for additional documents after I submit online?
A: Provide requested documents promptly or visit the sub-division with originals; slow response is the main cause of delays.

Final checklist before submitting

Clear scan of CNIC (applicant)
Original/clear photocopy of the most recent bill
Proof of ownership/possession (sale deed / rent agreement + owner NOC)
Signed affidavit/NOC (use FESCO specimen if possible).
Keep originals ready for verification
Note the ENC tracking ID or stamped receipt number

FESCO contact & escalation

ENC portal & application tracking: use the ENC tracker to check status.
FESCO templates & forms (affidavit specimen, user manual): available on FESCO’s official website.
Helpline (general): FESCO helpline numbers are published on customer help pages (call for status or guidance).

If you still get stuck — escalation options

Revisit the sub-division with application receipt and ask for case status.
Call FESCO helpline and provide tracking ID.
If unresolved after a reasonable period (30–45 days), file a formal complaint with the provincial energy regulator or the Federal Ombudsman / Mohtasib — they accept consumer complaints and often resolve administrative delays.