If you are a FESCO electricity consumer and you are facing a problem with your electricity supply, billing, or connection, the very first thing you need is the right helpline number. Many people in Faisalabad, Sargodha, Jhang, Chiniot, Mianwali, Toba Tek Singh, Khushab, and Bhakkar do not know how to contact FESCO properly. This complete guide will walk you through every FESCO helpline number, how to register a complaint, what to expect after you call, and how to resolve your issue as quickly as possible.
Whether your electricity is off, your bill looks wrong, or you want to apply for a new connection, this article covers everything you need to know about reaching FESCO customer support in 2026.
What Is FESCO and Who Does It Serve?
FESCO stands for Faisalabad Electric Supply Company. It is a government-owned electricity distribution company that was established on March 21, 1998. FESCO is responsible for the distribution and supply of electricity across a large portion of Punjab, Pakistan. It currently serves more than 4 million consumers and covers a population of approximately 26 million people.
FESCO supplies electricity to the following districts:
- Faisalabad
- Sargodha
- Jhang
- Chiniot
- Mianwali
- Toba Tek Singh
- Khushab
- Bhakkar
Given the size of the area it serves, FESCO has set up a structured customer support system that includes toll-free numbers, office-based helplines, fax services, and online complaint portals.
FESCO Helpline Numbers — All Contact Details
Here are the official FESCO contact numbers you can use in 2026:
| Contact Type | Number / Detail |
| UAN (Toll-Free) | 080066554 |
| Main Office Phone 1 | 92 (41) 9220184 |
| Main Office Phone 2 | 92 (41) 9220229 |
| Fax Number | +92 (41) 9220233 |
| Online Complaint Portal | fesco.pro/fesco-bill-online-complaint |
The UAN number 080066554 is the easiest and most widely used. It is a toll-free number, which means you will not be charged for the call no matter where you are calling from within Pakistan. This number connects you directly to the FESCO customer service center.
If you are calling from outside Pakistan, use the international format: +92-41-9220184.
When Should You Call the FESCO Helpline?
The FESCO helpline is available for a wide range of issues. Here are the most common reasons consumers call:
1. Electricity Outage or Load Shedding Complaint
If your area has been without electricity for an extended time and it is not a scheduled load shedding period, you should call the helpline immediately. Give them your area name, reference number, and describe the issue. They will log it and dispatch a team to investigate.
2. Billing Dispute or Wrong Bill Amount
Sometimes your FESCO bill may show an amount that seems much higher than your actual usage. This can happen due to estimated readings, meter faults, or data entry errors. Call the helpline and provide your 14-digit reference number. They will review your account and escalate it to the billing department if needed.
3. Meter Problem or Meter Stoppage
If your electric meter is not working, running fast, or has stopped completely, this is something the helpline handles regularly. Do not tamper with the meter yourself, as this can lead to theft of electricity charges. Instead, call FESCO and request an official meter inspection.
4. New Connection Application Status
After submitting your application for a new electricity connection, you can call the helpline to track the status of your application. Make sure you have your application reference number ready before calling.
5. Power Line Damage or Safety Hazard
If you notice a broken power line, fallen electric pole, or any electrical hazard in your area, call the helpline immediately. Do not go near the damaged equipment. FESCO takes safety emergencies very seriously and responds quickly to such calls.
6. Bill Due Date Extension or Installment Request
If you are unable to pay your full bill before the due date, you can request an extension or an installment plan. The helpline will connect you with the relevant officer depending on the amount of your bill.
How to Register an Online Complaint with FESCO
If you do not want to call or you are unable to get through on the phone, FESCO also offers an online complaint system. Here is how to use it:
- Visit the official FESCO complaint page at fesco.pro/fesco-bill-online-complaint
- Fill in your consumer details including your name, reference number, and area
- Select the type of complaint from the available categories
- Describe your issue in the complaint box
- Submit the form and note your complaint ticket number
After submitting the complaint online, you will receive a response from the FESCO team within a few working days. For urgent issues like power outages or safety hazards, it is always better to call directly.
Bill Due Date Extension and Installment Authority Chart
If your FESCO bill is very high and you cannot pay it in one go, you can request an installment plan. Here is who to contact depending on your bill amount:
| Officer | Bill Amount Limit | Extension Allowed |
| AMO | Up to Rs 10,000 | 3 days / 3 installments |
| DMO | Up to Rs 25,000 | 3 days / up to Rs 200,000 |
| MO | Up to Rs 200,000 | 5 days / 4 installments |
| CE / CSD | Up to Rs 500,000 | 5 days / 12 installments |
| CEO | Any amount | Up to 10 days |
FESCO SMS Bill Notification Service
FESCO sends a text message to your registered mobile number every month when your new bill is generated. This means you do not have to wait for the paper bill to arrive or visit any website to know your bill amount. The SMS includes your total amount due and the payment due date.
If you are not receiving bill SMS, it means your mobile number is not registered with FESCO. You can register your number by visiting your nearest FESCO office or by calling the helpline. Make sure you bring your original CNIC and latest electricity bill when visiting the office.
FESCO Email Billing Service
In addition to SMS, FESCO also offers an email billing service. Once you subscribe to this service through the official FESCO portal, you will receive a digital copy of your bill in your email inbox every month. This is especially useful if you have recently moved into a property where a FESCO connection is already installed and the bill was previously going to the previous owner.
To activate email billing, you need to visit the official FESCO website and register your email address linked to your consumer account. After verification, monthly e-bills will be sent directly to your inbox.
FESCO Peak Hours — Save Money by Knowing the Right Time
One of the most useful things the FESCO helpline can tell you about is peak hours. Peak hours are the periods during the day when electricity demand is at its highest. During these hours, the cost per unit of electricity is higher than during off-peak hours. Reducing your electricity usage during peak hours is one of the easiest ways to lower your monthly bill.
Here are the peak hours for each month according to FESCO:
| Month | Peak Hours |
| January & February | 5 PM to 9 PM |
| March, April & May | 6 PM to 10 PM |
| June, July & August | 7 PM to 11 PM |
| September, October & November | 6 PM to 10 PM |
| December | 5 PM to 9 PM |
During summer months — especially June, July, and August — electricity demand peaks later in the evening due to the use of air conditioners, fans, and coolers. Try to run heavy appliances like washing machines, electric irons, and ovens before 7 PM or after 11 PM to save money on your bill.
FESCO Safety Guidelines for Consumers
The FESCO helpline is not only for complaints and billing questions. It is also your first point of contact in case of an electrical emergency or safety hazard. FESCO has published several important safety guidelines that every consumer should be aware of:
- If you see a damaged or fallen power line, do not go near it. Call the FESCO helpline immediately and keep others away from the area.
- Never hang clothes, ropes, or any other items on electrical wires. This can cause short circuits and fires.
- If you suspect that someone in your area is stealing electricity, report it to the FESCO helpline or your nearest FESCO office. Electricity theft affects supply quality for everyone.
- Always use quality electrical wiring in your home. Cheap or substandard wiring can overheat and cause fires.
- If you notice any electrical fault in your home or building, get it repaired immediately. Do not delay repairs as they can lead to accidents.
- Keep wooden or rubber tools nearby in case of an electrical emergency in your home. Never use metal tools near live electrical equipment.
FESCO Management Information System (MIS)
FESCO uses an internal portal called the Management Information System, developed by the Power Information Technology Company (PITC). This system is used internally by FESCO staff members to manage consumer records, track billing corrections, identify defaulters, and respond to consumer queries efficiently.
As a consumer, you do not have direct access to the MIS portal. However, it is what powers the quick response you receive when you call the helpline or submit a complaint online. FESCO staff can pull up your full consumer history on MIS and resolve most issues on the same call.
Tips for Getting the Best Results When You Call FESCO
Many people feel frustrated after calling a utility helpline because they do not know what information to have ready. Here are some practical tips that will help your FESCO helpline call go smoothly:
- Have your 14-digit reference number or 10-digit customer ID ready before you call. Both are printed on your electricity bill.
- Write down your complaint briefly before calling so you can explain it clearly in one or two sentences.
- Ask for a complaint ticket number at the end of your call. This helps you follow up later if the issue is not resolved.
- If the issue is urgent, like a complete electricity outage or a safety hazard, say so at the start of the call. This ensures your case is prioritized.
- If you do not get a satisfactory response on your first call, ask to speak to a supervisor or visit your nearest FESCO subdivision office in person.
- Keep a note of the date, time, and name of the representative you spoke to. This is helpful if you need to escalate the complaint.
Frequently Asked Questions About FESCO Helpline
What is the FESCO toll-free helpline number?
The FESCO toll-free UAN number is 080066554. You can also reach FESCO at 92 (41) 9220184 or 92 (41) 9220229.
What are the FESCO helpline timings?
The FESCO helpline UAN 080066554 operates during regular business hours. For emergency complaints like electricity outages or safety hazards, FESCO field teams are available 24 hours a day. It is best to call during daytime hours for non-emergency issues to get the fastest response.
Can I file a FESCO complaint online?
Yes. FESCO has an online complaint system available at fesco.pro. You can fill in your consumer details and describe your issue. Online complaints are handled within a few working days, so for urgent issues it is better to call the helpline directly.
How do I check my FESCO bill without visiting an office?
You can check your FESCO bill online by visiting fesco.pro and entering your 14-digit reference number or 10-digit customer ID. You can also download a PDF copy of the bill directly from the website.
What should I do if my FESCO bill is incorrect?
Call the FESCO helpline at 080066554 and provide your reference number. Explain the discrepancy and ask for it to be escalated to the billing correction team. You can also visit your nearest FESCO subdivision office with a copy of your bill for a faster resolution.
Can I pay my FESCO bill in installments?
Yes. You can request a bill installment plan by contacting your regional FESCO office. The officer who approves the installment depends on the total amount of your bill, ranging from the AMO for bills up to Rs 10,000 to the CEO for bills of any amount.
Final Thoughts
FESCO is one of the largest electricity distribution companies in Punjab and it serves millions of consumers across eight districts. Whether you are dealing with a billing issue, a power outage, a meter problem, or a safety hazard, the FESCO helpline is your fastest route to getting help.
The toll-free number 080066554 is the easiest way to reach them. For online bill checking, complaints, and downloadable bill copies, fesco.pro is a reliable third-party resource that millions of FESCO consumers use every month.
Keep this guide saved so you always have the right numbers and information when you need them most.
Source: fesco.pro | Last updated: June 2026